**Refund and Return Policy for Yessmess.in**
*Last updated: 8th Jan 2024*
At Yessmess.in, we prioritize your satisfaction and aim to provide a seamless shopping experience. Our Refund and Return Policy is designed to ensure transparency and fairness in handling situations where you may need to return or refund a product.
### Mug Refund and Return Policy:
1. **Eligibility:**
– To be eligible for a refund or return for mugs, you must initiate the process within 3 days after the delivery date.
2. **Condition of Mugs:**
– Mugs must be unused, undamaged, and returned in their original packaging to qualify for a refund or return.
3. **How to Initiate:**
– If you wish to return or refund a mug, please contact our customer support team at customersupport@yessmess.in within the specified 3-day period.
4. **Return Shipping:**
– Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
5. **Refund Process:**
– Once we receive and inspect the returned mug, we will process the refund. Please allow 7 business days for the refund to reflect in your account.
### Garments and Merchandise Refund and Return Policy:
1. **Eligibility:**
– For garments, including T-shirts, hoodies, crop tops, jeans, and trousers, the same 3-day window applies for initiating a refund or return after the delivery date.
2. **Condition of Items:**
– Garments must be unworn, unwashed, and returned with all original tags and packaging to qualify for a refund or return.
3. **Initiating the Process:**
– To initiate a return or refund for garments or merchandise, please contact our customer support team at [email@example.com] within 3 days of delivery.
4. **Return Shipping:**
– Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service for the safe return of the items.
5. **Refund Process:**
– Upon receiving and inspecting the returned garments or merchandise, we will process the refund. Please allow [X] business days for the refund to be credited to your account.
### Exceptions:
1. **Customized Items:**
– Unfortunately, we cannot accept returns or offer refunds for customized or personalized items unless they are damaged or defective upon receipt.
2. **Damaged or Defective Items:**
– If you receive a damaged or defective product, please contact us immediately with a description and clear photos, and we will arrange for a replacement or refund.
### Contact Us:
If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team at customersupport@yessmess.in
Thank you for choosing Yessmess.in. Your satisfaction is our priority!
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